This Privacy Policy explains how Dealiva ("Dealiva", "we", "us") collects, uses, shares and protects personal data when you use dealiva.in (the "Website") and our cashback service. We process personal data in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, as applicable.
1. Data we collect
| Category | What it includes | When we collect it |
|---|---|---|
| Contact details | Name, email address and, if you choose to give it, mobile number | When you use our contact or claim form, or email us |
| Cashback claim details | Retailer, order ID, order date, order amount, Dealiva Click ID and your UPI ID | When you register a purchase or report missing cashback |
| Order reports from retailers | Click ID, order reference, order value, order status and commission details. Retailers and affiliate networks do not share your name or contact details with us for this purpose. | When a retailer reports a tracked order through its affiliate programme |
| Payout records | UPI ID, amount paid, date and transaction reference | When we pay your cashback |
| Browser storage | Recent Dealiva Click IDs and, if applicable, your cookie choice, stored only in your own browser | When you click an offer or make a cookie choice. See our Cookie Policy. |
| Technical data | IP address, browser type and pages requested, recorded in standard server logs by our hosting provider | When you visit the Website |
We do not ask for your card details, bank passwords, UPI PIN or OTPs. Dealiva will never ask for your UPI PIN or an OTP. If anyone does so in our name, please don't share it and report it to support@dealiva.in.
2. How we use your data
- To match your claim with the retailer's report, confirm eligibility and pay cashback to your UPI ID.
- To email you about the status of your claim and reply to your questions.
- To prevent fraud, duplicate claims and misuse of the service.
- To keep records we are required to keep by law, and to resolve disputes.
- To keep the Website secure and working properly.
We process your data on the basis of your consent, which you give when you submit a form, and for legitimate uses permitted by law, such as meeting legal obligations. We do not use your data for automated decisions that have legal effects on you.
3. Who we share it with
We do not sell or rent your personal data. We share only what's necessary with:
- Service providers who help us operate, such as website hosting, email and form-delivery services, bound by confidentiality and data protection obligations.
- Banks and UPI payment service providers, to process your cashback payout.
- Retailers and affiliate networks, only the Click ID and order reference needed to investigate a missing or declined order. We do not share your contact details with them.
- Authorities, where required by law, court order or a lawful request from a government agency.
Some service providers may store data on servers outside India. Where that happens, we transfer data only as permitted under Indian law.
4. How long we keep it
We keep claim and payout records for as long as needed to process your cashback and resolve any disputes, and afterwards for the period required by applicable tax and accounting laws. General enquiries are deleted when they're no longer needed to help you. Data we no longer need is deleted or anonymised.
5. How we protect it
We use reasonable security practices, including encrypted (HTTPS) connections, access limited to authorised team members and accounts protected by strong authentication. No online service can be completely secure, but we work to protect your data and will notify you and the relevant authorities of a personal data breach as required by law.
6. Your rights
Subject to applicable law, you can:
- ask for a summary of the personal data we hold about you and how we use it;
- ask us to correct, complete or update your data;
- withdraw your consent or ask us to erase your data. We may need to keep some records where the law requires it, and withdrawing consent means we can't process pending cashback;
- nominate another person to exercise your rights if you die or become incapable;
- raise a grievance with us, and, if you're not satisfied with our response, with the Data Protection Board of India.
To make a request, email support@dealiva.in with the subject "Privacy request", or use our contact form. We may ask you to verify your identity before acting on a request.
7. Children
Dealiva's cashback service is for people aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, please contact us and we will delete it.
8. Third-party websites
Offers link to retailers' websites. Their handling of your data, including cookies they set to track your visit, is governed by their own privacy policies. Please read them before you share personal data with a retailer.
9. Grievance Officer
If you have a complaint about how we handle your personal data, contact our Grievance Officer at support@dealiva.in with the subject "Grievance". We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. If we make significant changes, we'll highlight them on the Website.
11. Contact
Questions about this policy? Email us at support@dealiva.in.